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Terms and Conditions

Welcome to the Elevate Ed Global website (the “Site”), which is owned and operated by Fig Tree International Ltd (“we”, “us”, or “our”). By accessing or using our Site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our Site or registering for our events.

About Us

Elevate Ed Global is an initiative of Fig Tree International Ltd, a company registered in England and Wales, with company registration number 12222221 and registered office at First Floor, 85 Great Portland Street, Westminster, London W1W 7LT. All references in these Terms to “we”, “us” and “our” include Fig Tree International Ltd and its subsidiaries, partners, and associated brands.

Use of the Website

You must be at least 18 years old to use this Site or register for our events.
You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the Site.
You are responsible for ensuring that all information you provide is accurate and up to date.

Intellectual Property

All content, trademarks, logos, text, images, videos, and other materials on this Site are the property of Fig Tree International Ltd or our licensors.
You may view, download, or print materials for personal, non-commercial use only. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, security, or practices of any third-party sites.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy and Cookies

At Elevate Ed Global, part of Fig Tree International Ltd, we value your privacy. We only collect personal information necessary to provide our services and keep you informed about our events. Your data will never be sold to third parties.

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. By continuing to use our site, you consent to our use of cookies in accordance with our Privacy Policy.

Events Privacy Notice

What Data We Collect

When you register for an event, we may collect the following information:

Name, job title, and organisation
Email address and telephone number
Payment details (processed securely by our payment provider)
Dietary requirements and accessibility needs (where provided)
Photographs, video, and audio recordings taken at the event

How We Use Your Data

We process your personal data to:

Manage your event registration and participation
Communicate event updates and relevant information
Provide you with resources and materials after the event
Improve future events and our services
Comply with legal and regulatory requirements

Where you have given consent, we may also:

Add you to our mailing list for news, updates, and future events
Use photographs or recordings from the event in promotional materials and social media

Lawful Basis for Processing

We process your data under the following lawful bases:

Contract – to deliver the event you have registered for
Consent – for optional marketing communications and use of photographs/video
Legal Obligation – to comply with tax, health, and safety requirements
Legitimate Interests – for internal reporting, planning, and promotional purposes (balanced against your privacy rights)

How We Store and Protect Your Data

We store your personal data securely and limit access to authorised personnel only. We use appropriate technical and organisational measures to safeguard your data.

Sharing Your Data

We do not sell your data. We may share your information with:

Event venues and service providers (for catering, accessibility, etc.)
Professional photographers or videographers engaged by us
Payment processing companies
Partners or sponsors (only where you have given consent)

Your Rights

Under UK and EU data protection laws, you have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your data (where applicable)
Withdraw consent for marketing at any time
Object to certain processing activities

To exercise your rights, please contact us at contactus@figtreeintl.org.

Retention Period

We will keep your personal data for as long as necessary to fulfil the purposes described above, unless a longer retention period is required by law. Photographs and recordings may be used in our promotional materials for up to 10 years.

Cookies

Our website uses cookies to improve your experience and analyse traffic. For more information, please see our Cookies Statement.

Data Protection and GDPR

Elevate Ed Global, part of Fig Tree International Ltd, is committed to protecting the privacy and security of your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.

This statement explains how we handle your personal data, your rights, and how you can contact us.

1. Our Commitment to Data Protection

We are committed to:

Collecting only the personal data we need for clear, legitimate purposes.
Using personal data in a fair, transparent, and lawful manner.
Keeping your data accurate, up to date, and stored securely.
Never selling your personal data to third parties.
Respecting your rights under GDPR and responding promptly to requests.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details (name, email, phone number, address)
Professional information (organisation, role, sector)
Event-related data (registration details, dietary or accessibility requirements)
Payment information (processed securely by trusted payment providers)
Communication preferences
Photographs, videos, and audio recordings from our events

3. How We Use Your Data

We process your personal data for purposes including:

Managing event registrations and participation
Providing services, resources, and updates
Marketing our events and services (where consent is given)
Processing payments and issuing invoices
Meeting legal and regulatory obligations
Analysing and improving our services and events

4. Lawful Bases for Processing

We will only process your data where there is a lawful basis under GDPR, including:

Contract – to deliver the services or events you have booked
Consent – for marketing and optional communications
Legal Obligation – to meet regulatory or tax requirements
Legitimate Interests – to improve our services and promote our events, balanced against your rights and freedoms

5. Data Sharing

We may share your personal data with:

Event venues and service providers (e.g. caterers, AV teams)
Payment processors
Professional photographers or videographers
Partner organisations or sponsors (only where you have given consent)

All third parties are required to handle your data in accordance with GDPR and our strict confidentiality requirements.

6. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO or the European Commission.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

8. Your GDPR Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw consent at any time (for consent-based processing)
Data portability – request your data in a machine-readable format

To exercise any of these rights, contact us at: contactus@figtreeintl.org

Attendee Code of Conduct

At Elevate Ed Global, part of Fig Tree International Ltd, we are committed to creating a safe, respectful, and inclusive environment for all conference participants, whether attending in person or online. This Code of Conduct outlines the standards of behaviour expected from all attendees, speakers, exhibitors, sponsors, and staff.

By registering for and attending our events, you agree to abide by this Code of Conduct.

Our Values

Elevate Ed Global conferences bring together diverse individuals from across the education sector to share knowledge, network, and collaborate. We are committed to ensuring that our events are:

Respectful – valuing all participants equally, regardless of background, identity, or role
Inclusive – celebrating diversity and ensuring everyone feels welcome and heard
Professional – maintaining a high standard of conduct in all interactions
Safe – providing an environment free from harassment, discrimination, or intimidation

Expected Behaviour

All participants must:

Treat others with courtesy, respect, and professionalism at all times
Listen actively and engage constructively in discussions
Respect differing opinions and perspectives
Follow the instructions of event organisers and venue staff
Comply with all applicable laws and venue regulations
Use social media responsibly when referencing the event or other attendees
Wear conference badges (where applicable) for identification and security purposes

Unacceptable Behaviour

Unacceptable behaviours include (but are not limited to):

Harassment, intimidation, or discrimination of any kind, including related to race, ethnicity, religion, gender, sexual orientation, disability, or age
Offensive, abusive, or derogatory language or gestures
Unwanted physical contact or unwelcome sexual attention
Disruptive or disrespectful behaviour during sessions or networking
Recording or photographing individuals without their consent
Distribution of unauthorised promotional materials or solicitation outside designated areas
Damage to venue property or conference materials

Media and Photography

Official event photographers and videographers may capture content for promotional purposes.
Attendees who do not wish to appear in photographs or video should inform the organisers in advance.
Personal photography and recording are permitted for non-commercial purposes but must respect others’ privacy and consent.

Consequences of Misconduct

Violation of this Code of Conduct may result in:

Verbal or written warning
Removal from the conference without refund
Exclusion from future events
Notification to relevant authorities where required by law

The decision of the organisers will be final.

Reporting a Concern

If you witness or experience behaviour that violates this Code of Conduct:

Notify a member of the event staff immediately, or
Email us at contactus@figtreeintl.org (confidential)

We take all reports seriously and will handle them promptly, fairly, and sensitively.

Acknowledgement

By attending an Elevate Ed Global conference, you acknowledge that you have read, understood, and agree to comply with this Attendee Code of Conduct.

Accessibility Statement

Elevate Ed Global, part of Fig Tree International Ltd, is committed to ensuring that our website, online services, and events are accessible to everyone, regardless of ability or technology. We believe that accessibility is essential to delivering an inclusive experience for all participants, speakers, exhibitors, and visitors.

1. Our Commitment

We are working to ensure that:

Our website is designed, developed, and maintained in line with recognised accessibility standards.
Our events are planned and delivered with accessibility in mind from the outset.
Barriers to participation are identified and addressed wherever possible.

2. Website Accessibility

We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. This includes:

Providing clear navigation and consistent page layouts
Ensuring text has sufficient colour contrast
Making all content accessible via keyboard navigation
Adding alternative text for images and non-text content
Using plain, easy-to-understand language where possible
Ensuring forms and interactive features are accessible to assistive technologies

3. Event Accessibility

We strive to make Elevate Ed Global conferences and events inclusive and welcoming to all. This may include:

Step-free access to all event areas
Accessible toilets and facilities
Reserved seating for attendees with mobility needs
Induction loops or assistive listening systems (where available)
Captioning or sign language interpretation for key sessions (where requested in advance)
Dietary accommodations for catering (vegetarian, vegan, halal, kosher, allergen-free)
Clearly signposted accessibility information at venues

If you require accessibility support, please contact us as early as possible so we can make suitable arrangements.

4. Feedback and Assistance

We welcome feedback on how we can improve accessibility. If you encounter any accessibility barriers on our website or at our events, please contact us.

5. Ongoing Improvements

Accessibility is an ongoing process. We review our website and event practices regularly and make improvements wherever possible to ensure everyone can participate fully in our activities.

Refunds and Cancellation Policy

This policy applies to all bookings for Elevate Ed Global conferences and events organised by Fig Tree International Ltd (“we”, “us”, “our”). By purchasing a ticket or registering for an event, you agree to this Refunds and Cancellations Policy.

Event Registration and Payment

All registrations for Elevate Ed Global conferences or other Fig Tree International Ltd events are subject to availability.
Fees must be paid in full at the time of booking unless otherwise agreed in writing.
Once registered, your booking is personal to you and cannot be transferred without our written consent.

1. Statutory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

If you purchase your ticket online, by phone, or by email, you may also have a right to cancel your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right generally allows for a 14-day “cooling-off period” from the date of purchase. However, if the event takes place within that 14-day period, or if you agree for us to begin providing services immediately, you waive your cooling-off rights.

2. Refund Eligibility

Refund requests must be submitted in writing to billing@figtreeintl.org
Refunds will only be considered if the request is received within 30 calendar days of the date of purchase.
No refunds will be issued after the 30-day period, except in the circumstances described in Section 3 below.
All refunds will be made to the original payment method used at the time of purchase.

3. Event Cancellation or Significant Change

You are entitled to a full refund if:

The event is cancelled by us; or
The event is rescheduled and you are unable to attend the new date; or
The event location is changed to a significantly different venue, making attendance unreasonable for you.

Refunds under this section will be processed in full, regardless of the 30-day limit.

4. Transfers and Substitutions

If you are unable to attend the event:

You may nominate a substitute attendee at no extra cost, provided you notify us in writing at least 7 days before the event.
In some cases, you may be able to transfer your booking to a future event at our discretion.

5. Non-Refundable Items

We do not offer refunds for:

Partial attendance or failure to attend without notice
Travel, accommodation, or other personal costs associated with attending the event
Optional extras purchased after the original booking (unless the event is cancelled)

6. How to Request a Refund

To request a refund, please email [Insert Email] with:

Your booking confirmation number
Full name and contact details
Reason for refund request
Proof of purchase (if applicable)

We aim to process all eligible refunds within 14 working days of approval.

7. Contact Us

For all queries relating to cancellations, refunds, or transfers, please contact:

Events Team
Fig Tree International Ltd

Legal Disclaimer

This website and all events operated under the Elevate Ed Global brand are owned and managed by Fig Tree International Ltd (“we”, “us”, “our”). By using this website or attending our events, you acknowledge and agree to the terms of this Legal Disclaimer.

1. Website Content

The information provided on this website is for general informational purposes only.
While we make every effort to ensure the accuracy of the content, we make no representations, warranties, or guarantees—express or implied—about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website.
Any reliance you place on such information is strictly at your own risk.

2. Event Content and Speakers

The views, opinions, and content expressed by speakers, presenters, sponsors, or exhibitors at Elevate Ed Global conferences are their own and do not necessarily reflect the views or policies of Fig Tree International Ltd.
We do not accept responsibility or liability for advice, information, or materials provided by third-party contributors at our events.
All event content is for educational and informational purposes only and should not be considered as professional, legal, medical, or financial advice.

3. Event Changes

We reserve the right to alter the event programme, speakers, topics, timings, or venue at any time without liability.
In the event of cancellation or rescheduling, our Refunds and Cancellations Policy will apply.

4. Liability

To the fullest extent permitted by law, Fig Tree International Ltd shall not be liable for any direct, indirect, incidental, or consequential loss or damage (including but not limited to loss of profits, data, or goodwill) arising from:
- Your use of this website;
- Your reliance on any content provided at our events;
- Any personal injury, illness, property damage, or other issues occurring during travel to or from, or while attending, an event.
Attendees are responsible for arranging their own travel, accommodation, and appropriate insurance.

5. Health, Safety, and Conduct

Attendees must comply with all venue rules, applicable laws, and our Attendee Code of Conduct.
We reserve the right to remove any attendee whose behaviour is deemed inappropriate, disruptive, or unsafe, without refund.

6. Third-Party Links

This website may include links to external websites. These are provided for convenience and informational purposes only; they do not signify our endorsement of the website(s) or their operators. We have no control over and accept no responsibility for the content, security, or privacy practices of any linked sites.

7. Intellectual Property

All website content, event branding, presentations, and materials are the intellectual property of Fig Tree International Ltd or the respective rights holders. They may not be copied, reproduced, distributed, or used without written permission.

8. Governing Law

This Legal Disclaimer is governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.